Art by Lucie Dumas

Shop Policies & Terms

 

PAYMENT:  Prices are in USD - Paypal accepted.  Even if you do not have an account with Paypal, you still can use your credit/debit card on their plateform.

CANADIAN BUYERS ONLY: TAXES FOR YOUR PROVINCE WILL BE ADDED TO THE TOTAL OF YOUR PURCHASE.

SHIPPING:  Processing time is 2 to 5 days, depending on the item. For large quantities, processing time can be longer.

Shipping time for items made and shipped from Canada:  - to Canada: 2 to 10 business days depending of the province. USA and international: 5 to 15 business days in general. It may take longer time to arrive if there is a delay at the customs.

Shipping time for items made and shipped from USA (specified in the description of the item):  - to USA:  3 to 5 business days in general.  - to Canada and International:  approx. 15 to 20 business days depending of your country.

Shipping time for items made and shipped from Hong-Kong (specified in the description of the item):  - between 2 to 4 weeks depending on your country. It may take longer time to arrive (6 to 8 weeks) for some countries in Europe, Asia and South America. I will send you an email shortly after your order if you are affected in your country.

All orders are shipped to the address you provide at check out.

Shipping costs are indicated when you add items to your cart. *** I do my best to charge you the most accurate possible shipping costs. If the shopping cart does not reflect the actual shipping and handling costs, I will issue partial refund after your purchase.***      

Shipping costs are combined in the cart. However please note that these costs may not be combined if you buy different product types due to different manufacturers.

Bulk Orders: Please note that the shipping costs indicated in the cart for bulk orders (multi quantities) are based on costs for Canada and USA. If you live in any other country than Canada or USA and place a bulk order, real shipping costs may not be reflected and there may be an extra charge for shipping, I may send you an invoice for the balance. Please contact me prior ordering to know exactly how much shipping will cost to deliver in your country.                

Business days are from Monday to Friday. Weekends and holidays are not counted.

Tracking number:  The tracking number will be given as soon as I can get it from the shipper. Please keep in mind that the number may not be active right away.  However, please note that I usually do not provide tracking info when shipping from Canada, except for some large orders in some cases. Canada Post services with a tracking number are more expensive. If you need a tracking number, additional fees apply. Please contact me.

All customs duty fees and taxes are the sole responsibility of the buyer. Most of orders does not require to pay additional customs taxes but please verify with your local customs before purchasing.

REFUND POLICY:

All my products available are made to order, specifically for you when you order. I do not carry any inventory.
I will accept returns but I must charge a re-stocking fee of 15% on any regular item returned. However, I do not accept returns on custom items.
Shipping costs from the original order and shipping costs for returning the item to me are not refunded, the buyer must pay the shipping costs to return the item.
The return shipping address is in Canada, please contact me for all info.


DEFECTIVE ITEMS:
If an item has been damaged in transit or has a significant defect, please contact me within 48 hours of receipt. Please check your item as soon as it arrives.
I will ask you to provide clear pictures of the damage or defect. Upon evaluating the damage, I will gladly send you a replacement or refund depending of the situation and the manufacturer's policies, worked out on a case by case.
Please note: color variations from the listing pictures and the actual item is always possible and is not considered a "defective item".


LOST PACKAGES:  Packages, delivered to incorrect/ incomplete and/or old address, will not be refunded or proceeded again. It is a buyer's responsibility to verify and provide the correct address during the check out.

DIGITAL DOWNLOAD ORDERS: All instant digital downloads are not refundable.

CANCELLATIONS: If you want to cancel an order, I can do it only 3 hours or less after the time of your order. Once the item is in the making process, I cannot cancel or refund your order.

IMAGES: I do my best to show the exact colors of each artwork. Please keep in mind that colors of the picture may be slightly different from the actual item because of your monitor settings. The copyright text on the images does not appear on the actual piece of artwork, this is only for image protection.  Pictures on the site may show items larger on your computer than the actual item. All images are shown as reference only and are used to show details of the item. Please refer to the size and measurements described in the main section of the item. THE ARTIST RETAINS ALL THE REPRODUCTIONS RIGHTS ON ALL PRODUCTS AND IMAGES OF HER ARTWORK. When purchasing an item, the copyright of the image is not transferred to you.  Any use of images on this site is prohibited. Thank you for respecting the image copyright of all self-representing artists.

COUPON DISCOUNT CODES: All coupon discount codes given with my website address are to be used in my website store only. I do not apply these coupons with purchases made on any other selling venues. If you find an item in another selling venue that is not listed in my website store, please contact me and I will list it for you.